Effective Date: 04/09/2024
Welcome to Kapoor and Sons Betul. We strive to ensure that your shopping experience is as smooth and efficient as possible. Please review our Shipping & Delivery Information to understand our processes and policies.
1. Shipping Locations
1.1 Service Areas: We currently ship products within [Insert Country]. For international shipping, please contact our customer service team for availability and rates.
1.2 Delivery Areas: We deliver to most locations. However, there may be some areas where delivery is not available. If your location is not serviceable, our customer service team will inform you after you place your order.
2. Shipping Methods
2.1 Shipping Partners: We use reliable shipping partners to ensure timely and safe delivery of your orders. Shipping methods and carriers may vary depending on your location and the product purchased.
2.2 Delivery Timeframes: Delivery times vary based on your location and the shipping method selected. Typically, orders are processed and shipped within 1 – 2 business days. Delivery times may range from 1 to 10 business days after dispatch.
3. Shipping Charges
3.1 Shipping Fees: Shipping charges are calculated based on the weight of the product, destination, and shipping method. The total shipping cost will be displayed at checkout before you complete your purchase.
3.2 Free Shipping: We offer free shipping on orders above 20000 within India. Exclusions may apply for certain products or locations.
4. Order Processing
4.1 Order Confirmation: After placing an order, you will receive an email confirmation with your order details. Please review the information and contact us if any corrections are needed.
4.2 Processing Time: Orders are typically processed within 1 – 2 business days. Please note that processing times may be longer during peak seasons or holidays.
5. Delivery Issues
5.1 Order Tracking: You will receive a tracking number via email once your order has been dispatched. You can use this tracking number to monitor the status of your delivery.
5.2 Delayed Deliveries: While we strive to meet delivery estimates, unforeseen circumstances may cause delays. If your order is significantly delayed, please contact our customer service team for assistance.
5.3 Incorrect Address: Please ensure that you provide accurate shipping information. Kapoor and Sons Betul is not responsible for delays or issues resulting from incorrect or incomplete addresses.
6. Delivery Confirmation
6.1 Receiving Your Order: Upon delivery, please inspect the package to ensure it matches your order. If you receive a damaged or incorrect item, please contact us immediately to resolve the issue.
6.2 Signature Requirement: Some deliveries may require a signature upon receipt. If you are not available to sign for the package, the carrier may leave a notice for you to arrange re-delivery or pick up the package from a local facility.
7. Shipping and Delivery Policy Changes
7.1 Policy Updates: Kapoor and Sons Betul reserves the right to update or modify this Shipping & Delivery Information at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically for any updates.
8. Contact Information
8.1 Customer Service: If you have any questions or concerns regarding shipping and delivery, please contact our customer service team at [Insert Contact Information]. We are here to assist you.