Effective Date: 04/09/2024
Thank you for shopping with Kapoor and Sons Betul. We are committed to providing you with the best service and quality products. Please review our Refund and Cancellation Policy carefully.
1. Cancellation Policy
1.1 Free Cancellation: You may cancel your order free of charge if the product has not yet been dispatched from our store. To cancel your order, please contact our customer service team as soon as possible.
1.2 Cancellation After Dispatch: If the product has already been dispatched, cancellation charges will apply. The cancellation fee will depend on your location and the shipping status of the product. For details on the cancellation fee applicable to your location, please contact our customer service team.
2. Refund Policy
2.1 Eligibility for Refund: Refunds will be processed if the product is returned in accordance with our return policy. Products must be returned within the specified period (7 days from the date of receipt) and should be in their original condition, including packaging and tags.
2.2 Refund Process: Once we receive the returned product and verify its condition, the refund will be processed to your original method of payment within 10 to 15 Business days. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
3. Replacement Policy
3.1 Eligibility for Replacement: Replacement requests will be accepted if the product is returned within 7 days of receipt and meets our replacement criteria. The product must be in its original condition and packaging.
3.2 Replacement Process: To request a replacement, please contact our customer service team with your order details. Replacement will be provided as per the company’s DAO norms. In the event that the same product is not available, a refund or alternative solution may be offered.
4. Warranty
4.1 Manufacturer Warranty: All products come with a manufacturer warranty as per their respective norms. For warranty service, please contact the authorized service centers listed in the product documentation or visit the manufacturer’s website for more information.
4.2 Service Center Information: Warranty services are provided by the manufacturer’s authorized service centers. Kapoor and Sons Betul is not responsible for warranty services beyond the initial purchase and return process.
5. Additional Conditions
5.1 Non-Returnable Items: Some items may be non-returnable due to their nature or for hygiene reasons. These items will be clearly marked on our website.
5.2 Shipping Charges: Shipping charges are non-refundable unless the product is faulty or incorrect. The cost of returning the product will be borne by the customer unless otherwise stated.
5.3 Contact Information: For any questions or assistance regarding our Refund & Cancellation Policy, please contact our customer service team at [Insert Contact Information].
6. Policy Changes
Kapoor and Sons Betul reserves the right to update or modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review the policy periodically.